CulBus operates the site www.culbusafrica.com to provide services including transport, tour,
hospitality and rental service advertisements. CulBus is committed to protecting users’ privacy and addressing potential privacy concerns. The following information has been posted to help you, the consumer, understand what private information we collect and how your information is used.

Types of private information collected:

To best serve your needs, we collect the following types of information when you visit
www.culbusafrica.com.

Personal information

We collect the following personal information from our users: Enter personal information here. Examples:

  • Name
  • Mailing Address
  • Phone Number
  • Email Address
  • Birthdate
  • Sex
  • Age
  • Payment/Billing Information
  • Billing Address
  • Identity Card
  • Picture Of The User
  • Name and contact details of parent or guardian in instances where user is a minor
  • Pick up point and destination where applicable.

And if you are a service provider you are required to also provide the following information in
addition to the above:

  • Business registration where applicable
  • Vehicle registration and ownership documents where applicable
  • Driver’s license
  • Picture evidence of the service alongside service ratings/charges
  • Business location or business address where applicable
  • Residential address
  • Evidence of ownership of houses/apartments where applicable example: for hosting of people in houses, apartments or studios, a verifiable proof of ownership is required.

By pictures, kindly note that CulBus does not encourage pictures connoting child sex nor any
sexually connotative picture for that matter.

You can always choose to provide less information. However, omitting some of this personal
information may limit your ability to access all of the benefits of our website and services. For
example, we will not be able to process transactions without payment information and a billing
address, or validate the services you provide without your name and business or residential
address whichever is applicable etc.


Automatically collected information
We automatically collect data on how our users visit www.culbusafrica.com such as your IP
address, location, browser, browser language, operating system, device identifiers, and cookies.

Social media information
If you’ve linked your www.culbusafrica account with a social media account, we also collect
information the social media networks give us. Depending on the social media network, this can
include your username, name, email address, friends list, and more. In addition, we collect
demographic data when users interact with www.culbusafrica social media accounts.

Policy on collecting sensitive personal information
CulBus does not gather any of your sensitive personal information, such as your social security
number, race, ethnicity, religion, health metrics, political associations, or details on your criminal
background.

How the information collected is used
We only use your personal information to help you utilize everything CulBus has to offer. This
includes:

  • Creating and maintaining an account with us
  • Completing your transactions
  • Fulfilling customer service requests
  • Communicating our sales and promotions
  • Contacting you regarding updates to our company policies
  • Making all of CulBus’ services available to you in a convenient manner
  • Providing advertisements that are relevant to you as you visit www.culbusafrica.com
  • Evaluating analytics to see how our customers engage with www.culbusafrica.com
  • Enable third party service providers that are registered with us to contact clients who wish to patronize their service offerings and deliver on their service offerings.

Length of time personal information is stored
We may store your personal information for an extended period of time, depending on how we
need to use the information. For example, we’ll keep your email address and name on file as
long as you have an account with us. In addition, we may need to keep your billing information
on file for an extended period of time to maintain our internal transaction records.

Who the information is shared with
We may share your information with third parties, but only those affiliates that CulBus has fully
vetted and created a partnership with. You may view information on our affiliates or service
providers that we work with from our website www.culbusafrica.com.

The only reason we will ever share your information with affiliates is for the following purposes:

  • Processing transactions
  • Fulfilling and delivering orders
  • Measuring marketing and advertising performance
  • Providing excellent customer service
  • Issuing email and text message communications

Information Security
We do our best to keep your private information secure and safe. Your personal information is
protected from being accessed by outside users who we have no association with. However,
data leaks and malicious attacks do happen. Please understand that while we do our best to
protect your data, providing your personal information is at your own risk.

Ability to decline to provide personal information
You can, of course, decline to disclose your personal information to us. However, the failure to
provide us with pertinent information may limit your ability to fully benefit from CulBus and all of
its offerings. Remember, we only ask for personal information that can help us fully provide our
services to our customers.

Additional questions
If you have questions regarding this privacy policy, feel free to contact us at
culbus.gh@gmail.com. A CulBus representative will respond to your privacy policy questions as
soon as possible.

Policy update
This privacy policy was last updated on 17th June 2023. If we adjust the privacy policy, we will
find a realistic way of informing account holders as much as possible of this change and post
the most recent update with date here. Once posted, the new privacy policy shall be effective
immediately. CulBus however advices and encourages its users to check the privacy policy from
time to time should the communication of the changes to our privacy policy not be possible.